It was the summer of 2005, and we had just bought our first brand new dishwasher for our new home in Lyons, Colorado. It was a Maytag. The Problem was hit only a few months afterward, when we noticed the top rack was broken. We had a Maytag repairman came out. He ordered a new part, waited two weeks, and trashed the whole top rack, replacing it under warranty. A few months later, the same thing happened again. This continued to happen, and our trashcan was getting full. It wasn't long before our warranty expired, and I decided there was no way we were going to continue this.
As an engineer by trade, I decided to take a look at the issue myself, and immediately saw the problem. They used a giant sheet metal screw to attach a small plastic wheel. With everything that happens in a dishwasher, from all kinds of corrosion, soap, and extreme temperatures, I saw there was no way this part could survive.
I decided to ask my dad to help me out. He's a mechanical engineer who knows stainless steel, and he has an in with a machine shop. The family came together and designed a new, indestructible part, which we now order by the hundreds.
We save trash, money, and energy all around the country.